If purchase is the brain of the business, then sales is definitely the heart of the business because only sales can keep the business running. A business needs sales at all times. No sales means no business. But what determines, whether the sales will be made or not?
Let's find out:
Let’s face it. We are faced with a lot of cases when the lead just takes a quotation for their records or just for knowledge. The sale was never meant to be. But at least, your company’s brand and products have reached an intended user. That’s a win-win maybe, if you are an optimist.
Quotations take time to get made. Usually, this is how the drill works in most of the businesses. There will be a salesman who understands the query and passes it on to a back-office person who will understand the query and generate a quotation on software like Excel or Word using a desktop or a laptop. They will either take some time to calculate the cost or refer to the existing price list and put it on the quotation. After this, the quotation goes to the senior personnel for approval and then goes to the customer. There may be cases when the quotation is made directly by the salesperson. This process may take up some time, if the back-office team member is busy with another task or any other issue.
A customer tends to take quotes from multiple vendors before closing in on any deal. This helps them get a better idea of the market and, make the decision accordingly. But there are cases when your competitor may have offered the following:
There are cases when the customer has expectations when seeking a quotation from a vendor, but these end up being smashed when the vendor sends the quotation due to which the customer may get disheartened. These expectations can be either financial or technical. These can avoided by having a clear understanding of the customers’ needs and, sharing the quotation accordingly. The vendor can hint at a tentative cost idea with the customer while discussing it so that the buyer has an idea of what she is looking into.
A customer always looks for a long-lasting service from her vendor. Hence, establishing that personal rapport with the buyer is a must if you want to establish a long-term relation with the customer and close more sales. There can be many ways by which one can establish that rapport. Read this blog to know how to establish a rapport with your customer.
A buyer is running a business, hence they will buy a product that is competent. They don’t want to buy products or services that may cause problems in their business. They want high-quality goods at a good price with a healthy after-sales service. If your company is able to provide this, there’s a good chance that you will bag the order!
As stated above, the whole quotation-making process is a long-term process with many manual steps like taking the rates of the products from suppliers, seniors, or the technical team. But, with an efficient QMS, these rates are pre-fed onto the software, which enables the user to cross-check rates instantly.
Some companies have a policy of sharing the quotation with the buyer after an internal approval process is done. So making a quotation is just one step. Getting approval is another which takes time using the conventional system. But with an efficient QMS like QuoteMan, the user can take approval from seniors, instantly, within the software.
There are cases when a customer needs to place an order for a particular product instantly. This may take time for the conventional processes but with QuoteMan, you can easily make the quotation instantly on your smartphone, tab, or laptop, with just an internet connection. There is absolutely no need for the person to carry the laptop or call the back office for a quotation. Get beautiful and efficient quotations instantly.
Almost no sales have ever been made without follow-ups! The conventional method can be to write a note in your diary or set a reminder on your phone. But with QuoteMan, you can simply set a reminder on the software, and it will remind you. A pop-up will come on your screen and the dashboard will show your today’s tasks.
Due to the usage of conventional software, there are high chance that your quotation’s format may change. With the use of QuoteMan, businesses don’t have to worry about such things as the software produces standard quotations with no such issues and format changes.
Whether you have a sales-person team or you have a full-fledged sales force, reports of their performance are a must. You can simply get the performance data of your sales team, branches, and even the customers on QuoteMan’s super-efficient dashboard. Get rich insights into your customers’ turnaround time, or get region-wise requirement insights.
One Dashboard – Many Solutions